Privacy Policy

1. Information We Collect

When you purchase a parking pass through Copeland Parking, we collect:

• Name and email address
• Phone number (if provided)
• Payment information (processed securely via Square — we do not store card details)
• Event and transaction details

2. How We Use Your Information

We use your information to:

• Process and fulfill your parking pass purchase
• Send your parking pass and order confirmation via email and/or SMS
• Respond to customer support inquiries
• Improve our services
• Measure the effectiveness of our advertising and show relevant ads to existing and potential customers

3. SMS Communications

By providing your phone number at checkout, you consent to receive SMS messages from Copeland Parking regarding your purchase, including order confirmations and your parking pass link.

Message and data rates may apply. To opt out of SMS messages at any time, reply STOP to any message we send. For help, reply HELP or contact us at support@copelandparking.com.

4. Sharing of Information

We do not sell or rent your personal information. We may share information with service providers who assist in operating our platform (e.g., payment processing, SMS delivery) for the purpose of fulfilling your order.

We also share limited information with advertising partners such as Google to perform advertising services on our behalf. This may include sharing your contact information (such as email address or phone number) in a hashed, non-readable form so these partners can match it against their users and show relevant ads to you and to similar potential customers. We share this data only with partners who are contractually required to handle it in accordance with applicable law and their own terms.

5. Advertising & Analytics

We use third-party advertising and analytics services, including Google Ads and Google Analytics, to understand how visitors use our site, to measure ad performance and conversions, and to show our ads on Google and its partner networks. These services may use cookies and similar technologies to collect information about your visits over time and across websites.

You can control ad personalization through your Google Ad Settings and opt out of certain third-party advertising cookies via the Digital Advertising Alliance.

6. Data Retention

We retain your order and contact information as long as necessary to fulfill your purchase and comply with applicable legal requirements.

7. Security

We use industry-standard security practices to protect your information. Payment transactions are processed through Square and are not stored on our servers.

8. Contact Us

Questions about this policy? Contact us at support@copelandparking.com.